How to Get on the Server

Here in the office, we have a server. It is called "enfserver."

user: administrator pw: dnecsa

On a Mac, open a finder window, and look on the left. You will see "Shared." Click on enfserver, and use the login above.

On a PC,

How to Get on the Internet

Wireless Network: ascend

Password: !sm@rt!!

Updated August 23, 2010.

Needed Articles

Ideas for knowledge base...

1. How to use mailchimp (Guidelines for mass mailers)
2. How to settle insurance claims
3. How to coordinate social media efforts across multiple platforms
4. How to install printers/access the server
5. How to make a project proposal
6. How to insure that progress isn't lost once your internship ends
7. How to use rapidintake
8. How to take good action shots in-country
9. How to organize picasa (reorganization project)

Facebook Tips and Tricks

If you do not know the basics of Facebook, please become acquainted with the site and ask an intern or Caleb for help. Facebook is one of the greatest tools we have and it is free. There is no reason that we all should not be utilizing it.

Basic Features

1. Comment

• This feature allows you to share your thoughts and opinions through others' posted content. For example, someone posts something about one of our interns in Bolivia and we want to direct the individuals who are reading the content to information about our expeditions in Bolivia.
• How To: Below any content, status update, posted item, etc. there is small, blue lettering that reads "Comment". Click "Comment" and type the information you want to share. After your text box is full of the information you want to post click the blue "comment" button.

2. Like

• This feature allows you to show your interest in any given content on Facebook.
• How To: Below any posted item of Facebook there is text that says "like". Simply click this button and it will automatically show that you like the given item.

3. Share

• Another feature on Facebook allows you to post content on your wall from all over the web. You can promote important content, our partners and other organizations.
• How To: Below content on Facebook (normally links and video) there will be small blue text that reads "share". Click this link and a dialog box will appear. You will have the option to either post on your wall or to share with friends. By choosing to post, you will share the information with everyone. Type the information in the box that you want to share. Add links such as Donate to Ascend at: http://ascendalliance.org/donate.htm, etc. Then click the big blue "share" button and the content will be posted to your wall or sent to your friends.

Useful Tricks

1. Attaching friends to content by using the @ symbol.

• This feature allows you to attach a limited number of specific friends to a given posting or status. It does not work with comments. This can be utilized to point out specific things that individuals have done. i.e. Our new interns in Peru XX and XX just posted a video blog! Check it out here: http://www.ascendalliance.org/.
• How To: In most content, while you're typing in information, press the @ symbol and begin typing your friend's full name. Finish by clicking on your friend in the dialog box that pops up below the text. Continue your text or add more friends by adding a space and starting again with the @ symbol.

2. Adding Emotions

• When posting or commenting, you can add smiley faces, etc.
• How To: Simply type in one of the short cuts (see below) of the emotion you want to add.

smile :-) :) :] =)

tongue :-P :P :-P :P =P

wink ;-) ;)

grin ;-D :D =D

curly lips :3

kiss :-* :*

grumpy >:( >:-(

glasses 8-) 8) B-) B)

sunglasses 8- 8 B- B

upset >:O >:-O >:o >:-o

confused o.O O.o

shark (^^^)

gasp :-O :O :-o :o

pacman :v

squint -_-

devil 3:) 3:-)

unsure :/ :-/ :\ :-\

frown :-( :( :[ =(

cry :'(

chris putnam :putnam

robot :]

heart <3

angel O:) O:-)

kiki ^_^

penguin <(")

Do's and Dont's

1. Words to use and not to use

• Data has shown that the most consistently shared words on facebook are (starting with the most shared)

Facebook

Why

Most

World

How

Health

Bill

Big

Says

Video

You

• The following are the least shared words on facebook

VS

Apps

Review

Down

Poll

Game

York

Twitter

Social

Time

Iphone

Google

2. Diversify content posting

• Make sure you are aware of what content others have already posted
• Diversify the content you post, promote partners, use videos (work safe and not edgy).
• Post news about our countries, our projects, our blogs, our staff, anything and everything Ascend related.
• Link our content to others by using the @ feature as explained above.

3. Try to spend at least 1 hour promoting Ascend on Facebook per week

• Please take a few extra minutes of your time and suggest all of your friends to Ascend and Ascend's Fan Page. This is our best way to gain popularity and it is free.
• Log in Daily to see what's happening
• Post information on how to donate, expeditions, news, intern blogs and updates, in-country happenings, gala info, etc.
• If you are talking about Ascend, use the @ feature to link readers to our page.

4. Good things to do

• Like as many good things as possible
• Comment on relevant material and post a link to Ascend in it
• Invite as many friends as possible
• Chat with people
• Share content you think is interesting
• Take time to read others' thoughts and comments
• Be nice
• Diversity
• It is ok to use humor

5. Bad things to do

• Never be mean, derogatory, racist, etc.
• Do not be redundant
• Do not delete friends
• Do not hide others' content unless it is inappropriate
• Negative media about other people or organizations
• Bad news

6. Tag our partners

• Aim to promote at least one of our partners a week
• You can find the list of our partners at http://ascendalliance.org/partners.htm

Prototype for Future Volunteers

Dear xxxx,

Xxxxx(Thanks for your interest to volunteering with Ascend.)xxxx...

We are excited to hear that you are willing to join our team to help others. We would love to find out how you can best contribute to our mission.

Volunteer positions are involved in office work, event planning, intercultural expeditions, and a fundraising gala coming up this September. Let me know which of these categories interests you the most and if you have questions.

Please send me a resume and a description of how you would like to help us, and be sure to include when you will be available.

Thanks,

Caleb Braley
Operations Specialist
Ascend Alliance
3165 E. Millrock Dr. Ste. 175
p. 801.478.0059 c. 801.258.1996
caleb@ascendalliance.org
www.ascendalliance.org

For more information about Ascend visit:

- Ascend Humanitarian Alliance on Facebook

- Ascend Humanitarian on Twitter

- Ascend's blog

- Ascend's Official Website

Prototype for Future Interns

Dear xxxx,

Xxxx(Thanks for getting in touch with us.)xxxxxxx

Ascend's internship program is a great way to improve the world we live in, learn about other cultures, and have a great adventure. Our interns make a difference in the lives of the people they help.

We have operations and opportunities to intern in Peru, Ecuador, Bolivia, Ethopia, and our headquarters in Utah. Internships are usually a semester long with the option of college credit available.

I have attached an application for you to fill out. Please return it to the address listed below and let me know if you have any further quesitons. We are excited to hear back from you.


Thanks,

Caleb Braley
Operations Specialist
Ascend Alliance
3164 E. Millrock Dr. Ste. 175
Holladay, UT 84121
p. 801.478.0059 c. 801.258.1996
caleb@ascendalliance.org
http://www.ascendalliance.org/

For more information about Ascend visit:

- Ascend Humanitarian Alliance on Facebook

- Ascend Humanitarian on Twitter

- Ascend's blog

- Ascend's Official Website

Prototype for Future Expedition Participants

Dear xxxx,

Xxxx(Thank you for your interest in an expedition.)xxxxx...

An expedition is a life changing intercultural adventure, as well as an experience full of memories that will last a lifetime. We offer many ways in which you can help, and we would love to find out how you can contribute to our mission. Your passion really makes a difference in the world and helps others to ascend out of poverty.

Participants fund their own way, and there are many ways to raise the money needed to go on an expedition. One of the most successful ways to raise money is to get donations from close contacts, friends, family, and local businesses. Other ways of raising money are hosting events like:

- Walk-a-thon

- Benefit Concert

- Car Washes

- Garage Sale

If you are interested in helping those in need please let me know. Also, please send me a resume and the time frame in which you would be able to go.

Thanks,

Caleb Braley
Operations Specialist
Ascend Alliance
3165 E. Millrock Dr. Ste. 175
Holladay, UT 84121
p. 801.478.0059 c. 801.258.1996
caleb@ascendalliance.org
www.ascendalliance.org


For more information about Ascend visit:

- Ascend Humanitarian Alliance on Facebook

- Ascend Humanitarian on Twitter

- Ascend's blog

- Ascend's Official Website

Social Media Log In

Under each website, the username is followed by the password. Please update any changes.
Facebook:
ascend@aascendalliance.org, empowerment
Twitter:
info@ascendalliance.org, empowerment
Google:
info@ascendalliance.org, empowerment
Picasa:
info@ascendalliance.org, ascendphotos
Youtube:
info@ascendalliance.org, ascendphotos
Blogger:
info@ascendalliance.org, empowerment2012

Phone System Use

I don't like people playing on my phones!

Please follow these guidelines:

How to check for voice messages:
1. Dial *98
2. Password is 654321
3. Follow the instructions

How to forward calls:
1. Press {Feature} and then {1}{1}.
2. Dial your extension number
3. Dial the destination extension number.
4. To cancel, follow steps 1 trough 3, but dial your extension number in step 3.

How to transfer a call to an extension:
1. Press {Transfr}.
2. Dial the extension number
3. Perform one of the following steps:
- To transfer the call without announcing it, hang up.
- To announce the call before transferring it, wait for the called party to answer. When
the called party answers, announce the call. To complete the transfer, hang up.

How to Make a Conference Call
While connected to the first party:
1.Press Conf. button
2.Press an idle intercom or line button.
3.Call the next party
4.Press Conf. button again. Calls are now conferenced.
5.Repeat steps 1 trough 4 to add up to a total of 2
outside and 2 inside connections.

Greetings, Intern

Intern Geoffrey cleaning up some garbage on the outskirts of Cusco.

Welcome to the most amazing experience of your life. We can get the show on the road as soon as you've completed the following crucial tasks:

1) E-Learning Intern Orientation Module:

Click here to learn all about Ascend from a robot.

2) Scope out the Office

You'll be spending most of your time in the Bullpen. You might also want to:

- Find out where the snacks and restrooms are located
- Connect to "ascend" with password: !sm@rt!!
- Meet everybody, even the boss...
- Decide where your spot will be
- Learn how to answer the phone...trickier than it sounds, read this

3) Enjoy Donor Perfect

Donor information and much more lives here.

- www.donorperfect.com

- Login: ascend4

- Password: ascender

- Have another intern or Rocio help you add your personal information

Remember to add a flag: or Intern: Office USA

4) Meet Net Documents

Log in, look around, this is where we store our documents.

www.netdocuments.com

Login: intern

Password: millrock

Have another intern explain the folder hierarchy and search feature.

5) Log in to Picasa

Check out our photo galleries and see what we do. If you don't know how Picasa works, ask your neighbor or use online help.

http://www.picasaweb.google.com/

- Login to Google: info@ascendalliance.org

- Password: ascendphotos

- Have another intern explain photo tags and captions, and how to upload photos

6) Sign Intern Contract

You're capable, and now you know about Net Docs. Click here, download and update this file with your name, the duration of your internship and any other pertinent details, print a copy, sign and submit it to Caleb Braley, or scan and email to caleb@ascendalliance.org.

7) Sign Staff Procedure Manual

This is the most fun part. You might be starting to detect a pattern here, but it is on Net Docs, here. Sign the verification of reading on the last page, hold on to a copy for yourself and submit the other to our Accountant, Drake Shattuck. He'll create a Quickbooks login for you, so we can track your hours.

8) Formalize Schedule

You will need to formalize your schedule and send an email to Caleb Braley and Rocio Martinez listing your regularly scheduled hours: caleb@ascendalliance.org/rocio@ascendalliance.org

9) Write your own Linkedin Recommendation

Don't know what Linkedin is? Google it. Write an average length recom

mendation that you hope to live up to during your internship. If you do indeed live up to it, I will take the time to write a nice, personal recommendation that reflects your character and strengths.

Write an email to Caleb containing your personal recommendation. Save and make a copy for yourself.

10) Verification

Print out a copy of this Knowledge Base entry, check off all 10 things once they are done, sign the bottom and submit to Caleb Braley.

Ok, you're done. Find your supervisor and get yourself some assignments if

you're not swamped already.

Words of wisdom: Your internship is what you make it. Communication and dedication are the keys to success. If you have issues, communicate them directly to your superior. If you apply yourself and become a visionary, who knows where you could go.

Intern Amanda with Staff Member Carmen in the jungle near Santa Cruz.

Ebay Account Information

Username: AscendAlliance
Password: millrock1

First Name: Ascend
Last Name: Alliance
Street Address: 3165 East Millrock Drive
City: Holladay
State: Utah
Zip: 84121
Primary Phone #: 801-478-0059
Email Address: info@ascendalliance.org
Secret Question: What street did you grow up on?
Answer: East Millrock Drive
Date of Birth: Jan 01 1982

Video Production Guidelines

Ascend Alliance
Social Media Videos
Parameters

-Videos should be 3 minutes or shorter

-Video should carry a theme, with positive content and professional outlook to Ascend

-Start each video with a question
EX: Can a teenager make a difference?

-End each video with a call to action
EX: $5 a month can make a difference.
Keep in mind the buttons on the web page: Donate, volunteer, Attend Gala, Join and Expedition, Sponsor a child, Donate an auction item.
include a link to the web site.

-Creativity is welcome

-Credits page should include
Ascend Alliance web site
Ascend phone number

-Optional:
Can include author of video

Post to Youtube and Facebook
Media username/Login Password
Youtube info@ascendalliance.org ascendphotos
Facebook ascend@ascendalliance.org empowerment

Should include some of the following metatags along with tags specific to the video
Ascend Alliance, Charity, Expedition, poverty, humanitarian, Utah, service, volunteer, children,

Thanks
Note videos can be entered into the video contest at the annual Gala

Overview

Welcome to the Ascend Headquarters Knowledge Base. This is a living, growing information resource that is designed to help all staff become oriented, problem solve, troubleshoot and follow procedures.

A few initial guidelines:

- if you don't understand, ask someone

When creating a new entry:

- name it something simple and obvious: How to clean the refrigerator

- when finished, please notify caleb@ascendalliance.org

- consult your supervisor before deleting or editing previous entries

- keep it short and simple. Knowledge base is not about your feelings

- before creating a new entry, be certain that it does not already exist